WorldCat Customer Satisfaction Survey

這是很久以前做過的問卷(看存檔是2008/12/17)，我很喜歡這份問卷，相當有前瞻性及遠景。

Customer Satisfaction Survey Thank you for searching WorldCat. You have been randomly selected to take part in a satisfaction survey. Your feedback will help OCLC enhance WorldCat and serve you better in the future. Please take a few minutes to give us your opinions of WorldCat. If you are still forming your opinion of WorldCat, please feel free to minimize the survey and respond to it after you have spent more time on the site. All results are strictly confidential. If you completed the survey before, thank you very much for your time. You do not need to complete it again.

1: Please rate the ability to sort items by criteria that are important to you on this site. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 2: Please rate the ability to narrow choices to find the item(s) you are looking for on this site. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 3: Please rate how well the features on the site help you find the item(s) you are looking for. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 4: Please rate the thoroughness of item descriptions on this site. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 5: Please rate how easy it is for you to understand the item descriptions on this site. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 6: Please rate how well the item descriptions provide answers to your questions. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 7: Please rate the ease of scanning the search results page. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 8: Please rate the layout of the search results page. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 9: Please rate the variety of information displayed with the search results on this page. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 10: Please rate how well the search results match your search request. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 11: Please rate the order in which the search results appear on this site. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 12: Please rate the comprehensiveness of the search results provided on this site. 1=Poor                                                         10=Excellent        1 2 3 4 5 6 7 8 9 10 Don't Know 13: What is your overall satisfaction with this site? 1=Poor                                                         10=Excellent 1 2 3 4 5 6 7 8 9 10 14: How well does this site meet your expectations? 1=Poor                                                         10=Excellent 1 2 3 4 5 6 7 8 9 10 15: How does this site compare to your idea of an ideal website? 1=Poor                                                         10=Excellent 1 2 3 4 5 6 7 8 9 10 16: How likely are you to return to this site? 1=Not very likely                                                         10=Very likely 1 2 3 4 5 6 7 8 9 10 17: How likely are you to recommend this site to someone else? 1=Not very likely                                                         10=Very likely 1 2 3 4 5 6 7 8 9 10 18: How did you get to this site today? Typed in the URL Search engine (e.g., Google, Yahoo!, Ask, etc.) From a library Web site From an online bookseller From Google Scholar From Google Book Search From Facebook From Windows Live Academic Search From my toolbar Other (please specify) 19: What information is most essential in helping you identify the item that you need? Ability to purchase it Ability to see what is immediately available Author Citations Editions Format/type Image of item (front cover art) ISBN number Item details Links to online content/full text List of libraries that own it OCLC number Publisher (information) description Reader Reviews Related subjects Summary/abstract Table of contents Title Other (please specify) 20: Is the information about the item on the page you are currently viewing sufficient to help you identify the item that you need? Yes No   What changes would be most helpful to you in identifying the item that you need? (Please select up to 3 responses only.)   More subject information More links to online content/full text More author information More selection of non-English language items More cover art More format/type information More information in the "details" tab More edition information More citation information More reader reviews More publisher information More tables of contents Add ratings Add recommendations Add editorial reviews from popular publications Add links to online content/full text Add summaries/abstracts Increase accuracy (e.g., name, subject headings) Remove duplicate records Add sample text/excerpts